Well, it’s true. I cannot count how many times, because an online poker room had a very minimal FAQ section, I’ve had to go through the rigmarole of e-mailing the poker site and wait some 2 to 3 days just to find out what the maximum payout is.
There is tons of information you need to gather when choosing the right online poker room, and it seems these websites could save themselves the hassle if they’d just write out an in depth FAQ section.
I mean, I am sure I’m certainly not the only person who wants to know things like my wagering options, in terms of minimum and maximum bets, maximum payout, whether there’s WAP or P2P betting, etc. Do they withhold this information just so the customer service reps can have something to do? It seems to me that their hands would be pretty full as it is.
Today I was reading through an online poker room that said if I was not comfortable submitting my credit card information over the internet, I could easily fax them the information… but they didn’t provide a fax number ANYWHERE. SO! I had to get on the live chat server to discover it wasn’t open, and then e-mail them… and then I received the response, “Do you have an account here, we don’t accept US wagers.”
Well, that’s all well and good, need to know information, but I just wanted to know a fax number, and I’m sure if it were in the FAQ SECTION, I’d have eventually ascertained that information much faster than waiting for an e-mail for a day and a half to tell me I wasn’t allowed.
An in-depth help section suggests that an online poker room’s management cares about its customers, wishes to keep them informed, and puts its time and effort into bigger things than the miniscule questions that get sent to CS reps daily.
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