So there were more complaints that arose about the Ultimate Bet online poker room glitch. Again, I am skeptical of the findings of the management team.
It seems that the gentleman that was robbed of the $5,600 pot was “disconnected” at the exact millisecond that the pot should have gone to him. Correct me if I’m wrong, but generally when you get disconnected from a gaming software platform, aren’t you, you know, booted out of the room, so to speak?
I’ve always found that if I am disconnected, I’m not permitted to stay where I am unless I sign back in.. and it seems strange that he wouldn’t notice, but he was completely witness to the fact that the pot went to the wrong person.
I’m not convinced.
And the guy who lost 700 chips? They reimbursed him, and the keep assuring they deleted his hand history because it has other player information in it. Well, first of all, if you’re trying to protect users from having their previously played hands looked at, you shouldn’t offer a hand history feature – that’s what it’s THERE for! How was this incident any different than any other time someone has reviewed their hand? You cannot view hole cards that were mucked or not played, you review the step by step replay of the game…and if you were already present when it happened, why wouldn’t you be allowed to view the same information?
There has been no statement released by Tokwiro or the Kahnawake Gaming Commission on this occurrence, although it seems more pressing to me. I suppose I can believe that the other guy was booted, I’ll give them the benefit of the doubt. But when someone blatantly tries to hide all evidence of any wrong-doings of their online poker room, such as Ultimate Bet has done in the past, it looks much worse than if you were to pass it off as a glitch. I tell you, these people keep digging their hole deeper.
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